I am new user and I need some guidance on how to use the hardware
You may contact your local vendor for hardware training. If you purchased the terminal via an online store, you will find a Go Green DVD inside the package. The Hardware Go Green DVD contains:
If you are unable to find the Go Green DVD, go to http://user.fingertec.com/ to get more information on your terminal.
Select the type of the terminal you have     >    Select the model     >    Select to view:    
Quick Start Guide:
A simple product outlook to lead you to use basic features of the terminal.
Installation Guide:
Guidelines for an installer to install the terminals.
User Guide:
A detailed user guide on the hardware and its features.
Video Guide:
A short video clip to guide users on how to use the hardware.
Technical tips:
Useful tips to about the hardware.
I have encountered an error in the hardware and I need to resolve it
1. FAQ/General Tips
  View FAQ here to get the most suitable solution.
  In case you are unable to find solution, please refer to instruction below:
   
 
Go to General Tips at Technical Tips
Select your FingerTec models
Search the relevant articles
Follow instructions in the article to solve the problem
 
10 FAQS for Hardware
   
2. Contact Your Vendor/Local FingerTec Resellers
  Contact your vendor/local FingerTec resellers for assistance. To find the nearest vendor/local FingerTec reseller:
   
  Click Contact Us     >     Select Country     >      You will find the contact info of the vendor/FingerTec reseller.